What it is

Your dashboard is the control centre for your whole business on VeFix. Everything you list, sell or book flows into one place, accessible from any device with a browser.

How it works

1. 1 Sign in and land on an overview of recent orders, bookings, messages and revenue.
2. 2 Jump to any area (products, services, vehicles, orders, bookings, invoices, customers, earnings) from the sidebar.
3. 3 Act on what needs attention: fulfil an order, confirm a booking, reply to a customer.
4. 4 Staff members get their own simplified home screen showing only what they're allowed to see.

What it is

List parts and accessories with photos, pricing, stock, specifications and vehicle compatibility. Customers searching by their vehicle only see parts that fit.

How it works

1. 1 Create a product with title, photos, price, stock, category and specifications.
2. 2 Add compatible makes, models and years, or leave it universal.
3. 3 Set shipping options per product (courier, flat rate or per-mile) and add pickup locations for collection.
4. 4 Publish. Your product appears in search, category pages and your storefront; stock updates as orders come in.

What it is

Customers book MOTs, servicing, tyres, detailing and any other service you offer directly from your VeFix storefront, even while you're closed.

How it works

1. 1 Add a service with price, duration, buffer time, minimum notice and how many bookings you'll take per day.
2. 2 Choose whether customers pay online, in person, or leave a deposit, and switch on no-show protection if you want it.
3. 3 Customers pick a date and a free slot, add their vehicle by registration, and confirm.
4. 4 The booking lands in your dashboard and calendar; confirm, assign it to a staff member or bay, and complete it when done.

What it is

Sell, hire or lease vehicles with a listing that looks like a proper dealer page (gallery, full specification, features, price and enquiry button), with no commission on vehicle sales.

How it works

1. 1 Create the listing by registration lookup or by picking make, model and year manually.
2. 2 Choose the listing type: buy, rent (with daily rates and optional deposit), lease (monthly price) or auction.
3. 3 Upload photos, add features and specifications, set the price and publish.
4. 4 Buyers find it through search and filters; rental bookings come into your bookings list like any other job.

What it is

VeFix handles card payments through Stripe so you never touch card details. Funds are collected on your behalf, the commission is deducted, and the balance is paid out to your bank account.

How it works

1. 1 Connect your bank account once from Payouts (Stripe Connect onboarding).
2. 2 Customers pay by card at checkout, when booking, or through an invoice pay link.
3. 3 VeFix deducts its commission and records the transaction against your account.
4. 4 Payouts go to your bank on a weekly schedule; see your balance, payout history and every transaction in Earnings.

What it is

Every product order arrives in one list with its status, items, customer and delivery details. Move it through processing, shipped and delivered, and the customer is notified at each step.

How it works

1. 1 A new order appears in your dashboard and you get an email or push alert.
2. 2 Open the order to see items, quantities, customer and delivery address.
3. 3 Update the status as you pack and ship, adding the courier and tracking number.
4. 4 If a customer requests a refund or return, it shows in Disputes where you can review and resolve it.

What it is

A built-in inbox keeps every customer conversation in one place alongside your notifications, so you never lose context or have to dig through emails.

How it works

1. 1 A customer messages you from a listing, order or booking.
2. 2 You get notified and reply from your dashboard or the mobile app.
3. 3 Send photos, attach files and share links (with previews) straight into the conversation.
4. 4 Need to price a job? Start a quote from the thread and the customer gets a pay link.

What it is

Only customers who actually bought or booked with you can leave a VeFix review, so your rating reflects real work. You can also connect Google and Trustpilot so your existing reputation shows too.

How it works

1. 1 After an order or booking is completed, the customer is invited to review.
2. 2 They rate you out of 5 and leave a comment; it shows on your storefront and feeds your overall rating.
3. 3 Connect your Google Place ID or Trustpilot business ID from the Reviews page.
4. 4 Your external reviews are imported and displayed alongside VeFix reviews.

What it is

Build a quote or invoice for any customer in a couple of minutes, send it by email with a secure pay link, and see when it's been viewed and paid. Order and booking invoices are generated for you.

How it works

1. 1 Create an invoice: pick or add the customer, add line items, VAT, discount and due date.
2. 2 Send it. The customer gets an email with a link to view and pay online by card.
3. 3 Track status (sent, viewed, paid, overdue) and send reminders from the invoice.
4. 4 Download or print the PDF, export your invoices to Excel, and handle deposits and refunds from the same screen.

What it is

Every vendor gets a public storefront at vefix.co/vendor/your-name with tabs for products, services, vehicles, reviews, about and policies. You control what shows and in what order.

How it works

1. 1 Add your logo, cover image, gallery, opening hours, amenities and business policies.
2. 2 Open Arrange and drag rows and cards into the order you want; pin a "picked by vendor" row and hide rows you don't need.
3. 3 Share your link or print the QR code for your counter, van or flyers.
4. 4 Pause bookings any time: your storefront stays live while the booking button is switched off.

What it is

Type a registration plate and VeFix pulls the vehicle's make, model, year, colour, fuel type, transmission, engine size and MOT/tax due dates from the DVLA in seconds.

How it works

1. 1 A customer enters their registration when booking; you can do the same when adding a customer, quote or listing.
2. 2 VeFix queries the DVLA and fills in the vehicle details automatically.
3. 3 You see exactly which vehicle is coming in before the job starts.
4. 4 Every lookup is saved against the customer, so next time it's already there.

What it is

Know what's working. Analytics shows revenue, order and booking volume and your top-performing listings over the period you choose, while Earnings breaks down every transaction and payout.

How it works

1. 1 Open Analytics and pick a period (last 7, 30, 90 days and more).
2. 2 See revenue, orders and bookings for that window at a glance.
3. 3 Check your top products, top services and top vehicles, plus recent reviews.
4. 4 Open Earnings for the full transaction list, balance and payout history.

What it is

Give technicians, receptionists or managers their own login. Each person only sees the parts of the dashboard you allow, and you can schedule their hours and give them tasks.

How it works

1. 1 Invite a team member by email from Staff Management.
2. 2 Tick the permissions they get: orders, bookings, messages, listings, invoices and so on.
3. 3 Set their working hours and assign bookings or one-off tasks to them.
4. 4 They log in to their own staff home screen showing just their work.

What it is

Something come up? Instead of phone tag, propose a new slot from the booking and the customer accepts or declines from the link they receive.

How it works

1. 1 Open the booking and choose "Propose new time".
2. 2 Pick the new date and slot and add a short note.
3. 3 The customer receives the proposal and reviews it on a simple accept/decline page.
4. 4 They accept with one click and the booking updates for both of you; every proposal is kept on the booking's history.

What it is

When a vehicle is in and you spot extra work, send the customer a suggestion with the items, notes and price difference. They approve or decline, and an additional invoice is raised for the approved work.

How it works

1. 1 From the booking, add a suggestion with the extra items, your notes and the price difference.
2. 2 Attach photos or documents so the customer can see what you found.
3. 3 The customer is notified and approves or declines with their own notes.
4. 4 Approved work gets a supplementary invoice and the booking continues.

What it is

Issue gift cards with a value and recipient, and set up promotional discount codes that customers apply at checkout. Both are managed from one page with their balances and usage.

How it works

1. 1 Create a gift card with a value, recipient name and email and an optional note.
2. 2 Create a promo code with the discount and any limits you want.
3. 3 Share the code or card with customers.
4. 4 Track balances, redemptions and usage from the dashboard.

What it is

Reach customers where they actually read messages. Send SMS from the dashboard using a credit balance, and jump into a WhatsApp conversation from any customer record.

How it works

1. 1 Open SMS & WhatsApp or a customer's record.
2. 2 Write your text and send it; every message is logged with its delivery status.
3. 3 For WhatsApp, tap the WhatsApp button on the customer record to open the chat.
4. 4 Top up SMS credits by card when you're running low; you're warned before you run out.

What it is

Every customer who buys, books or messages you gets a record. Open it to see their vehicles, past jobs, orders, invoices and lookups, so you know the history before you pick up the phone.

How it works

1. 1 Customers are added automatically when they order, book or message you; you can also add them by hand.
2. 2 Import your existing customer list from a spreadsheet.
3. 3 Open a record to see contact details, vehicles, history and stats.
4. 4 Message, text or WhatsApp them, or start a quote, directly from the record.

What it is

Model your workshop the way it really is. Add each bay or lift, give it working hours, and assign bookings and services to it so you never double-book a ramp.

How it works

1. 1 Add your bays or lifts from the Lifts page, each with a name and description.
2. 2 Set the working hours for each one.
3. 3 Assign a service or an individual booking to a bay.
4. 4 See at a glance what's booked onto each bay from the bookings calendar.

What it is

Badges tell customers you're a real, checked business. Verification combines an identity document, phone verification and an automatic Companies House check, and the badge appears on your storefront, listings and search results.

How it works

1. 1 Complete your business profile and enter your company registration number.
2. 2 VeFix checks the number against Companies House automatically.
3. 3 Upload your identity document and verify your phone number by SMS.
4. 4 Once approved, the Verified badge shows next to your name across VeFix.

What it is

The VeFix app puts your dashboard in your pocket, with push notifications for new orders, bookings, messages and reviews so you can respond from the workshop floor. Choose exactly which alerts you get by email and by push.

How it works

1. 1 Download the app for iOS or Android from the download page and log in with your usual account.
2. 2 Pick which events notify you (new orders, bookings, messages, reviews) by email and by push.
3. 3 Get alerted the moment something needs your attention.
4. 4 Reply to customers, update orders and confirm bookings from your phone.

What it is

Operate several branches or brands under one account. Each store has its own storefront, listings, bookings, staff and earnings, and you switch between them from the dashboard.

How it works

1. 1 Create an additional vendor profile from your account.
2. 2 Set its address, opening hours, services and staff independently.
3. 3 Switch between stores from the dashboard menu.
4. 4 Customers find each store separately in search, by its own name and location.

What it is

Every vendor gets a personal referral code and link. Share it with other garages, dealers or sellers and earn rewards when they sign up.

How it works

1. 1 Open Referrals to find your unique code and link.
2. 2 Share it by message, email or social media.
3. 3 When someone signs up with your code, it's tracked against your account.
4. 4 Watch your total referrals and rewards grow on the same page.

What it is

You're not left to figure it out alone. VeFix has a help centre, searchable documentation, how-to guides for every part of the dashboard and a chat assistant, plus a UK-based team by email and phone.

How it works

1. 1 Search the Help Centre or Docs for the answer.
2. 2 Follow the how-to guides for step-by-step walkthroughs.
3. 3 Ask the chat assistant on any page for a quick answer.
4. 4 Still stuck? Contact the team. Pro and Enterprise vendors are answered first, and Enterprise gets a dedicated account manager.